pbc138 believes that gambling should always be an enjoyable pastime, not a source of stress or financial hardship. This page outlines the tools, policies, and support resources available to every registered player in Bangladesh.
pbc138 is committed to providing a safe, fair, and transparent gambling environment for all players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Cox's Bazar. Every tool on this page is free to use and available around the clock.
These six tools are built directly into the pbc138 platform and are available to every registered player at no cost. You do not need to contact support to activate most of them — they can be managed directly from your account settings.
Set a daily, weekly, or monthly ceiling on how much you can deposit into your pbc138 account. Once a limit is active it takes effect immediately. Reducing a limit is instant; increasing one requires a 48-hour cooling-off period to give you time to reflect before the higher limit becomes active.
Configure a session timer that sends a visible on-screen notification after a chosen period of continuous play — for example, 30 minutes, 1 hour, or 2 hours. When the reminder appears, you can choose to continue playing or end your session. It is a gentle nudge, not a hard stop, but many players find it a useful reality check.
A time-out is a short-term break from gambling. You can apply a time-out of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account remains open and your balance is preserved, but you cannot log in to place bets or access casino games. Time-outs cannot be shortened once activated.
Self-exclusion is a longer-term commitment to stop gambling on pbc138 for a defined period — from 30 days up to permanent exclusion. Once self-exclusion is active, all login access is blocked and pbc138 will not send promotional communications to the excluded account. Self-exclusion requests are processed within 24 hours of submission.
In addition to deposit limits, pbc138 allows players to set a maximum net loss limit for any rolling 24-hour, 7-day, or 30-day period. When the loss threshold is reached within that window, the account is automatically suspended for the remainder of the period. This tool prevents chasing losses, which is one of the most common drivers of problem gambling behaviour.
Any player who wishes to permanently close their pbc138 account may do so at any time by contacting the support team at [email protected]. Upon closure, all eligible account balance will be returned to the registered bKash, Nagad, Rocket, or Upay account. Account closure is processed within 24 hours of a verified request.
pbc138 offers a range of self-exclusion durations. All options are free, immediately enforceable, and cannot be reversed during the active exclusion period. The table below outlines each option and what it means for your account.
| Option | Duration | Reversible? | Status |
|---|---|---|---|
| Short Break | 30 days | No — must complete full period | Temporary |
| Medium Exclusion | 90 days | No — must complete full period | Temporary |
| Extended Exclusion | 6 months | No — must complete full period | Temporary |
| Long-Term Exclusion | 1 year | No — must complete full period | Temporary |
| Permanent Exclusion | Indefinite | No — cannot be reversed | Permanent |
Important: Once a self-exclusion is applied to your pbc138 account, you will not be able to log in, deposit, or place bets for the duration of the exclusion. Any remaining account balance at the time of exclusion will be held securely and returned to you at the end of the exclusion period upon request (temporary exclusions) or immediately (permanent exclusion).
Follow these steps to activate any responsible gaming tool on your pbc138 account. If you encounter any difficulty at any step, contact support immediately and a team member will assist you.
Visit the pbc138 Login page and sign in using your registered username and password. Make sure you are accessing the platform from a secure, private device.
Navigate to your account profile by clicking your username in the top-right corner of the screen. Select "Account Settings" from the dropdown menu to access your full profile and preferences panel.
Within Account Settings, locate the "Responsible Gaming" tab. This is where all player protection tools are managed, including deposit limits, loss limits, session timers, time-outs, and self-exclusion.
Select the tool you wish to activate, configure the relevant parameters (duration, limit amount, etc.), and confirm your selection. A confirmation notification will be sent to your registered email or mobile number. Most tools take effect immediately upon confirmation.
If you need assistance activating any tool, or if you wish to apply a permanent self-exclusion, contact the pbc138 support team directly at [email protected]. Our team operates 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).
Problem gambling can affect anyone, regardless of income, background, or how long they have been playing. The sooner it is recognised, the easier it is to address. pbc138 encourages all players to check in with themselves regularly.
Remember: Gambling at pbc138 should feel like entertainment, not a financial strategy or an emotional escape. If gambling starts to feel like an obligation or a way to recover money you have lost, that is a signal to stop and seek support.
If you recognise any of the warning signs listed here in yourself or someone you know, we strongly encourage you to use one of the pbc138 responsible gaming tools or contact our support team. Acting early makes a significant difference.
Using funds set aside for rent, food, utilities, transport, or family expenses to fund gambling activity is a serious warning sign that gambling has become a financial problem.
Placing additional bets specifically to try to recover money lost in previous sessions — commonly called "chasing" — is one of the clearest behavioural markers of problem gambling.
Feeling the need to conceal deposits, losses, or session durations from family members, friends, or a partner is a sign that gambling may be causing shame or conflict in your personal life.
If you find it genuinely difficult to log out, end a session at the time you intended, or stick to a budget you set for yourself, the pattern of play may have become compulsive.
Feeling anxious, irritable, or depressed when not gambling, or when a bet does not go as expected, suggests that gambling is affecting your mental health and emotional wellbeing.
Taking loans, borrowing from family, or using credit to fund gambling activity is a strong indicator that gambling expenditure has exceeded what can sustainably be afforded.
These questions are for personal reflection only. There is no scoring system — the goal is to encourage honest self-awareness. If you answer "Yes" to several of these questions, pbc138 encourages you to use the available responsible gaming tools or contact support.
Do you gamble more than you originally planned on a typical session?
Have you ever deposited more money in order to try to win back what you lost?
Has gambling caused arguments or tension with family members or friends?
Do you think about gambling when you are doing other things — at work, studying, or with family?
Have you ever felt restless, irritable, or anxious when trying to reduce or stop gambling?
Have you spent money on gambling that was intended for household bills or essential expenses?
If you are concerned about your gambling habits: Contact the pbc138 support team at [email protected] at any time. Our team will help you activate the most appropriate responsible gaming tool for your situation, including immediate self-exclusion if required. You will be treated with complete discretion and without judgement.
pbc138 is an online casino and sports betting platform serving players across Bangladesh. We take our responsibility to prevent gambling-related harm seriously, and responsible gaming is embedded into the design of the platform rather than treated as an afterthought. The tools, limits, and policies described on this page form a core part of how pbc138 operates.
Gambling at pbc138 should only ever be a form of entertainment. Every player who chooses to use the platform acknowledges that gambling carries inherent financial risk and that outcomes are determined by chance. There is no guaranteed way to profit from gambling. The house edge on casino games and the margin built into sports betting odds means that, over a sufficiently long period, the expected result for any player is a net loss. Players who approach gambling as entertainment — with a clearly defined budget they are comfortable losing — are far less likely to experience harm.
pbc138 enforces a strict minimum age requirement of 18 years for all account registrations. Age verification is conducted as part of the KYC (Know Your Customer) process. Players who cannot provide satisfactory proof of age will not be permitted to deposit, play, or withdraw. Any account found to belong to a person under the age of 18 will be closed immediately, and all deposited funds will be returned.
Parents and guardians in Bangladesh are encouraged to use device-level parental controls and content filtering tools to prevent minors from accessing online gambling platforms. If you believe a minor has registered an account on pbc138, please contact [email protected] without delay.
The single most effective way to keep gambling enjoyable is to set a strict budget before you start and to treat any losses within that budget as the cost of entertainment — in the same way you might budget for a cinema ticket, a meal out, or a cricket match. pbc138 recommends the following practical guidelines to all players:
pbc138 uses automated monitoring tools to identify patterns of play that may indicate a player is experiencing gambling-related difficulties. Where such patterns are detected, pbc138 may proactively contact the player to discuss their activity, offer information about responsible gaming tools, or apply temporary account restrictions. These interventions are not punitive — they are designed to protect the player's wellbeing.
Players who have previously self-excluded from pbc138 and whose exclusion period has expired are encouraged to review the available tools before resuming play. pbc138 recommends setting a deposit limit and a session time reminder from day one of any return to the platform.
If you feel that gambling is becoming a problem for you or for someone you care about, reaching out for help is the most important step. pbc138's support team is available 24 hours a day, 7 days a week to assist with activating responsible gaming tools, answering questions about self-exclusion, or simply providing a point of contact for players who need to talk through their situation.
Contact the pbc138 support team directly at [email protected]. State in your message that you have a responsible gaming concern, and a trained team member will respond as a priority. All responsible gaming communications are handled with full confidentiality.
If you are in a good place and ready to enjoy the platform responsibly, explore everything pbc138 has to offer — from live cricket markets to hundreds of slot titles and live casino tables.