pbc138 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") applies to all users of the pbc138 online casino and sports betting platform, accessible at pbc138.bid. It governs the collection, use, storage, and disclosure of personal data submitted to pbc138 by players based in Bangladesh and elsewhere.

pbc138 takes the privacy of its players seriously. The platform is designed to collect and process personal data only to the extent necessary to deliver a secure, functional, and compliant online gambling service. This Policy is written in plain English so that players can understand exactly what happens with their information when they use pbc138.

By creating a pbc138 account, depositing funds, placing bets, or otherwise using any feature of the platform, you confirm that you have read this Privacy Policy and that you consent to the data practices described within it. If you do not agree to this Policy, you must not use the pbc138 platform.

2. Data Controller

For the purposes of this Privacy Policy, the data controller responsible for the personal information of pbc138 players is the pbc138 platform operator. The pbc138 platform is operated independently as an online gambling service targeting players in Bangladesh. All data protection queries and player rights requests should be directed to the pbc138 data contact address provided in Section 14 of this Policy.

3. Personal Data We Collect

pbc138 collects personal data across several categories depending on the nature of your interaction with the platform:

3.1 Registration Data

When you create a pbc138 account, we collect:

• Full legal name as it appears on your government-issued identity document.
• Date of birth (used to verify that you meet the 18+ age requirement).
• Email address and/or mobile number used for account communications.
• Username and hashed password (the password itself is never stored in readable form).
• City or district of residence within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, My mensingh, Cox's Bazar).

3.2 Identity Verification (KYC) Data

To comply with Know Your Customer (KYC) obligations and to prevent underage gambling and fraud, pbc138 may request:

• A copy of your National Identity Card (NID), passport, or other government-issued photo identification.
• A selfie or live photograph for facial comparison against the submitted identity document.
• Proof of address, such as a recent utility bill or bank statement issued in Bangladesh.
• Proof of ownership of the mobile financial service account (bKash, Nagad, Rocket, or Upay) used for deposits and withdrawals.

3.3 Financial Data

When you make deposits or request withdrawals, pbc138 collects:

• The mobile financial service account number (bKash, Nagad, Rocket, or Upay) used for the transaction.
• Transaction reference numbers provided by the payment provider.
• Deposit and withdrawal amounts in BDT, and the date and time of each transaction.

pbc138 does not store full payment credentials such as card numbers or mobile banking PINs. Payment authentication is handled directly by your mobile financial service provider.

3.4 Gaming and Betting Data

pbc138 maintains records of your activity on the platform, including:

• Games played, bet amounts, outcomes, and session durations.
• Sports bets placed, including market selections, odds accepted, and settlement results.
• Bonus offers claimed and wagering progress against applicable requirements.

This data is used for account management, dispute resolution, responsible gaming monitoring, and platform improvement.

3.5 Technical and Device Data

When you access pbc138, our servers automatically collect certain technical data, including:

• IP address and approximate geolocation derived from it.
• Browser type and version, operating system, and device type.
• Pages visited within the platform, time spent on each page, and navigation paths.
• Session start and end times, and any error logs generated during your session.

3.6 Communications Data

If you contact pbc138 support via email or any other written channel, we retain records of that correspondence, including your query and our response, for a minimum of 12 months for quality assurance and dispute resolution purposes.

4. How We Collect Personal Data

pbc138 collects personal data through the following channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in promotions.
• Automatically — through server logs, session tracking, and analytics tools when you browse or use the platform.
• From payment providers — bKash, Nagad, Rocket, and Upay may share transaction confirmation data with pbc138 to facilitate deposit crediting and withdrawal processing.
• From game providers — studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may share session-level data with pbc138 for the purposes of game result verification and dispute resolution.
• From identity verification services — where third-party KYC tools are used, those providers share verification outcomes with pbc138 in order to complete the account verification process.

5. Purpose and Legal Basis for Processing

pbc138 processes personal data for the following purposes:

Purpose	Data Used	Legal Basis
Account registration and management	Registration data, device data	Performance of contract
Age verification (18+ compliance)	Date of birth, KYC documents	Legal obligation
Identity verification (KYC / AML)	KYC documents, financial data	Legal obligation
Payment processing	Financial data, transaction records	Performance of contract
Fraud prevention and security	All categories	Legitimate interest
Responsible gaming monitoring	Gaming data, financial data	Legal obligation / legitimate interest
Customer support	Communications data, account data	Performance of contract
Platform analytics and improvement	Technical data, gaming data	Legitimate interest
Promotional communications (opt-in)	Registration data, gaming preferences	Consent

6. Data Sharing and Disclosure

pbc138 does not sell or rent personal data to any third party. We share personal data only in the following limited circumstances:

6.1 Payment Processors

To facilitate deposits and withdrawals, pbc138 shares transaction-relevant data with mobile financial service providers including bKash, Nagad, Rocket, and Upay. These providers operate under their own privacy policies and are responsible for the security of data within their own systems.

6.2 Game Content Providers

Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a player session token and anonymised player identifier to enable gameplay. Full personal identity data is not shared with game providers in the ordinary course of operations.

6.3 Identity Verification Partners

Where pbc138 uses third-party identity verification services to conduct KYC checks, the relevant identity documents and biometric data submitted by the player are shared with that service provider solely for the purpose of completing the verification. Such providers are contractually bound to handle data securely and not to use it for any other purpose.

6.4 Legal and Regulatory Disclosure

pbc138 may disclose personal data where required to do so by applicable law, court order, or lawful request from a government authority. In such cases, pbc138 will disclose only the minimum data necessary to comply with the legal obligation and will, where legally permissible, notify the affected player.

6.5 Business Transfers

In the event that the pbc138 platform or its operating entity undergoes a merger, acquisition, or asset sale, player personal data may form part of the transferred assets. Affected players will be notified prior to any such transfer taking effect, and their data will remain subject to this Privacy Policy or a policy providing equivalent protection.

7. Data Security

pbc138 implements a range of technical and organisational measures to protect personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS encryption for all data transmitted between players and the pbc138 platform.
• Password hashing using industry-standard cryptographic algorithms, ensuring that plain-text passwords are never stored on pbc138 servers.
• Access controls that restrict access to personal data to authorised staff members with a documented operational need.
• Regular security assessments to identify and remediate vulnerabilities in the platform infrastructure.
• Secure deletion procedures ensuring that data no longer required is destroyed in a manner that prevents reconstruction.

While pbc138 takes all reasonable steps to protect your personal data, no online system can guarantee absolute security. Players are also responsible for maintaining the security of their own devices and login credentials. If you suspect that your pbc138 account has been compromised, contact support immediately at [email protected].

8. Data Retention

pbc138 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, and in accordance with applicable legal retention requirements. The following general retention periods apply:

• Active account data — retained for the full duration of the player's active relationship with pbc138.
• Account records following closure — retained for a minimum of five (5) years after account closure for audit, anti-money laundering, and legal compliance purposes.
• KYC documents — retained for a minimum of five (5) years from the date of submission or account closure, whichever is later.
• Financial transaction records — retained for a minimum of five (5) years from the date of each transaction.
• Support communications — retained for a minimum of twelve (12) months from the date of correspondence.
• Technical / server logs — retained for up to ninety (90) days, unless a specific log must be preserved in connection with a security investigation or dispute.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that makes re-identification impossible.

9. Your Data Rights

As a pbc138 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact pbc138 at [email protected] with the subject line "Data Rights Request" and provide sufficient information to identify your account.

pbc138 will respond to all verified data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further sixty (60) days, with notice provided to the requesting player. Note that certain rights may be limited where legal obligations require continued retention or processing of specific data.

10. Cookies and Tracking Technologies

pbc138 uses cookies and similar tracking technologies on the platform to enable core functionality, improve the player experience, and gather anonymised analytics. The following categories of cookies may be set when you use pbc138:

• Strictly necessary cookies — required for the platform to function, including session authentication, security tokens, and load balancing. These cannot be disabled without breaking core functionality.
• Functional cookies — used to remember your preferences, such as language settings, display options, and previously viewed game categories.
• Analytics cookies — used to collect anonymised data about how players navigate and use the platform, helping pbc138 to identify areas for improvement. Individual players are not identified through analytics data.
• Marketing cookies — used only where you have given explicit consent to receive personalised promotional content. You may withdraw this consent at any time through your account settings or by contacting support.

Most browsers allow you to control cookies through their settings. Disabling certain categories of cookies may affect the functionality of the pbc138 platform. For further information on managing browser cookies, refer to your browser's official help documentation.

11. Children's Privacy

The pbc138 platform is strictly intended for adults aged 18 years and above. pbc138 does not knowingly collect personal data from individuals under the age of 18. Age verification is conducted as part of the account registration and KYC process. If pbc138 becomes aware that personal data has been collected from a minor, that account will be closed immediately, all associated data will be deleted, and any deposited funds will be returned to the original payment source.

If you are a parent or guardian and believe that a minor has created a pbc138 account, please contact [email protected] immediately so that the matter can be investigated and resolved without delay.

12. Third-Party Links

The pbc138 platform does not contain links to external third-party websites in its general content. Where third-party game content is embedded within the platform — for example, games hosted by Pragmatic Play, Evolution Gaming, or Spribe — those game environments are governed by the privacy practices of the respective game provider. pbc138 is not responsible for the privacy practices of third-party game providers. Players who have concerns about data handling within a specific game should review the relevant provider's privacy documentation.

13. Changes to This Privacy Policy

pbc138 may update this Privacy Policy from time to time to reflect changes in platform functionality, applicable law, or industry best practice. When material changes are made, pbc138 will notify registered players via the contact details held on their account, or by displaying a prominent notice on the platform. The effective date displayed at the top of this Policy will be updated each time a revision is made.

Continued use of the pbc138 platform following notification of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should cease using the platform and request account closure by contacting support.

14. Contact and Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the personal data pbc138 holds about you, please contact the pbc138 data support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data requests: "Data Rights Request – [Your Username]"
• Response time: Within 30 days of receipt for all verified requests.
• Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

For questions about responsible gaming, self-exclusion, or account limits, please visit our Responsible Gaming page. For general questions about your account, deposits, or withdrawals, visit our FAQ page.